What Information We Collect and Why
When you register, we collect your name, contact details, date of birth and account credentials. Every deposit or withdrawal you make through GCash, Maya or InstaPay generates a transaction record that we store to process your request, resolve disputes and meet any obligations imposed by applicable
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law. We also collect device identifiers, IP addresses and session logs each time you log in — this helps us detect unusual access and protect your account wallet from unauthorised use. If you contact support via live chat, the transcript is retained so we can follow
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up accurately. We do not sell your personal data to third-party advertisers. Data shared with payment processors like GCash, Maya and InstaPay is limited strictly to what is needed to complete the transaction. Your information is held on servers with encryption in transit and at rest.
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Retention periods depend on the type of data and applicable local law — financial transaction records are typically kept longer than browsing logs. You can request a copy of your stored data or ask us to delete non-essential records by writing to our support team. Access
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to this platform and its services depends on local law and is available only where permitted.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.